Boxfish Labs helps financial entities and the cloud, SaaS, and technology providers they rely on turn DORA expectations into practical governance, risk management, incident readiness, supplier oversight, and resilient everyday operations.
Digital Operational Resilience Act (DORA) expectations go beyond traditional cybersecurity controls. They concern whether an organisation can identify, withstand, respond to, recover from, and learn from technology-related disruption while continuing to deliver important services.
For financial entities, DORA places digital operational resilience at the centre of governance, ICT risk management, incident handling, testing, and third-party oversight. For ICT providers -including cloud, SaaS, security, data, and technology vendors -DORA increasingly appears in customer due diligence, contracts, security questionnaires, resilience discussions, and supplier-management requirements.
Boxfish Labs helps founders, leaders, security teams, and operational teams turn DORA into a manageable programme. We assess your current maturity, identify the obligations and customer expectations most relevant to your role, and create a proportionate roadmap for stronger resilience. The focus is on usable routines, accountable decisions, clear evidence, and improvements that support both regulatory readiness and business continuity.
DORA is about the resilience of digital operations. In practice, organisations need to show that they can manage ICT-related risk and continue delivering important services through disruption.
Depending on your role and scope, this commonly involves:
The details matter, but the practical question is simple: can your organisation explain how it will protect and maintain important services when technology, suppliers, people, systems, or external events fail?
We help clarify your position: whether you are a regulated financial entity, an ICT provider supporting one, or a company facing DORA-derived customer expectations. We translate that context into practical priorities without treating every organisation as identical.
We help SaaS, cloud, security, data, and technology providers understand and respond to DORA-related due diligence, contract clauses, supplier questionnaires, resilience evidence requests, and operational expectations.
We establish a clearer view of systems, assets, data, dependencies, risks, ownership, and residual exposure, so leaders can make informed choices about resilience investment and risk acceptance.
We map critical third parties, subcontractors, cloud services, data flows, access arrangements, concentration risks, contractual commitments, recovery dependencies, and possible exit or contingency options.
We help build practical incident-management and crisis-response routines: detection, classification, escalation, roles, communications, decision making, post-incident learning, and relevant documentation.
We connect security, continuity, supplier governance, privacy, architecture, awareness, policies, risk management, and leadership reporting into a coherent operational-resilience approach.
We design human-centred awareness and scenario-based learning to strengthen everyday reporting, incident escalation, secure behaviour, and team confidence during disruptive events.
Understand your role in the financial ecosystem, important services, customers, regulatory and contractual context, critical systems, data, suppliers, and immediate DORA-related expectations.
Review governance, policies, asset and dependency visibility, risk management, incident response, continuity, testing, supplier oversight, reporting, evidence, and current gaps.
Create a proportionate roadmap based on the importance of services, risk exposure, customer commitments, regulatory relevance, implementation effort, and available capacity. Address urgent weaknesses without losing sight of the wider programme.
Implement or strengthen governance, risk registers, incident processes, continuity plans, supplier reviews, contractual controls, reporting, awareness, documentation, and testing practices.
Review resilience over time through leadership reporting, supplier monitoring, incident lessons, testing outcomes, internal checks, customer feedback, and changes to your technology or business model.
A structured approach to identifying, assessing, treating, monitoring, and reporting risks related to technology, systems, data, people, processes, and dependencies.
Clear responsibilities, leadership oversight, decision-making authority, risk acceptance, policy ownership, resource decisions, and reporting that make resilience a management responsibility -not an isolated technical task.
Practical routines for detecting, classifying, recording, escalating, investigating, communicating about, responding to, recovering from, and learning from ICT-related incidents.
Plans and capabilities for maintaining or restoring important services during disruption. This includes recovery priorities, backups, recovery testing, communication, alternative arrangements, and lessons learned.
Testing and exercising appropriate to the organisation’s services and risk. This may include scenario exercises, tabletop sessions, technical tests, recovery tests, or more advanced forms of testing where required.
Visibility and oversight of cloud, SaaS, data, security, development, hosting, support, and other ICT providers. This includes criticality, concentration, contracts, security expectations, monitoring, exit planning, and subcontractor awareness.
Understanding where information and workloads reside, who controls access, which jurisdictions and suppliers are involved, how data and services can be recovered, and what alternatives exist if a dependency fails.
Get a focused DORA-oriented assessment, gap analysis, roadmap, evidence review, policy guidance, supplier-risk support, or help responding to customer requirements.
Useful when
you need clarity on DORA relevance, a defined readiness project, a customer response, or a practical action plan.
Gain ongoing, executive-level leadership for ICT risk governance, resilience strategy, programme ownership, incident oversight, supplier assurance, reporting, and continuous improvement.
Useful when
resilience requires sustained ownership and leadership visibility, not only a one-off gap assessment.
Map data locations, critical infrastructure, cloud and SaaS dependencies, third-country exposure, supplier concentration, access arrangements, and regional alternatives. Use the result to inform third-party-risk and resilience decisions.
Useful when
cloud dependence, data location, outsourcing, resilience, exit options, or customer sovereignty requirements are part of the DORA conversation.
Connect operational resilience with privacy, personal-data processing, supplier contracts, breach procedures, data-subject considerations, and regulatory communication.
Useful when
incidents, outsourcing, data flows, or customer obligations involve meaningful personal-data exposure.
Strengthen human resilience through practical awareness, role-relevant learning, simulations, incident scenarios, security champions, and evidence of competence.
Useful when
people need clearer roles in incident detection, escalation, secure operations, crisis communication, and everyday cyber-risk reduction.
No. DORA applies to a broad range of financial entities, not only banks. It also has important indirect effects on ICT third-party providers such as cloud, SaaS, cybersecurity, data, and technology companies that serve regulated financial customers. The exact relevance depends on your role, services, customers, and contracts.
Financial entities need stronger oversight of the ICT services they depend on. If your product or service supports their important operations, customers may ask about your security, resilience, incident management, suppliers, data location, continuity, and contractual commitments. We can help you understand and respond to those expectations.
No. ISO 27001 provides a general information-security management-system framework. DORA focuses specifically on digital operational resilience in the financial sector, including ICT risk, incident management, resilience testing, and third-party risk. A mature ISO 27001 programme can provide useful foundations, but it does not automatically cover every DORA expectation.
Yes. We can help review requirements, identify relevant evidence, clarify gaps, prepare accurate responses, and create a pragmatic improvement plan. Legal interpretation of specific contractual clauses may require your legal counsel, but we can support the security, privacy, operational, and technical substance.
Start by clarifying your role, important services, customer requirements, critical systems, data, suppliers, and current resilience practices. A focused assessment can then identify the highest-priority improvements and provide a roadmap tailored to your organisation.
Yes. A defined assessment and roadmap engagement is often the right first step. Ongoing resilience management, however, benefits from continued ownership -such as External CISO support -when your obligations, customer base, or dependencies require sustained attention.
Tell us whether you are a financial entity, an ICT provider, or responding to a customer’s DORA-related request. We will help you identify the risks, evidence, and next steps that matter most.
